Privacy Policy
This Privacy Policy explains how Heaven's Best Carpet Cleaning ("Heaven's Best," "we," "us," or "our") collects, uses, and shares personal information when you visit our website, request a quote, schedule service, communicate with us, or receive SMS messages from us. By using our services, you agree to the practices described here.
Scope
This policy applies to information collected online and offline, including information you provide through web forms, phone, SMS, and in person.
What Personal Information We Collect
- Contact Information: name, address, city, state, zip, email, phone number.
- Service Details: requested services, property details you provide, appointment date and time, notes you submit.
- Account and Transaction Information: invoices, payments processed by our payment providers, purchase history.
- Communications: emails, form submissions, reviews, and SMS messages.
- Device and Usage Information: IP address, browser type, pages viewed, referral pages, and similar analytics data.
- Cookies and Similar Technologies: identifiers that help us recognize your browser or device and improve the site experience.
- SMS Consent Metadata: phone number, opt-in source, date and time of consent, and related preference settings.
How We Use Personal Information
- Provide, schedule, and complete services you request.
- Send service communications such as appointment reminders, updates, and follow-ups.
- Send account and transactional messages including invoices and receipts.
- Respond to inquiries and provide customer support.
- Improve our website, services, and customer experience, including analytics.
- Protect against fraud, enforce policies, and comply with legal obligations.
SMS Communications and Consent
With your consent, we may send you SMS messages related to our services. Types of messages can include appointment reminders, order or service alerts, account notifications, and customer support messages. Messaging frequency may vary. Message and data rates may apply.
- Opt Out: You can opt out of SMS at any time by replying STOP to any message.
- Help: For assistance, reply HELP or visit https://antiochca.heavensbest.com.
- Consent: Your consent to receive SMS is voluntary and not a condition of purchase.
- No Third-Party Sharing of Consent: SMS consent is not shared with third parties.
See our SMS Terms at https://antiochca.heavensbest.com/company/terms.aspx and our Privacy Policy at https://antiochca.heavensbest.com/company/privacy.aspx.
Who We Share Personal Information With
- Service Providers: vendors who perform services for us, such as scheduling, messaging, payment processing, hosting, analytics, and customer support. They may only use information as instructed by us.
- Legal and Safety: when required by law or to protect our rights, users, and property.
- Business Transfers: in connection with a merger, acquisition, or sale of assets.
We do not sell personal information. SMS consent is not shared with third parties.
Cookies
Cookies are small files placed on your device that help the site function and improve your experience. Cookies are not linked to personally identifiable information in a way that identifies you directly. You can control cookies through your browser settings, but some site features may not function properly if cookies are disabled.
Log Files and Analytics
We use IP addresses and similar data to analyze trends, administer the site, track aggregate usage, and improve our services. IP addresses are not linked to personally identifiable information.
Your Choices
- Marketing Emails: you can unsubscribe using the link in the email or by contacting us.
- SMS: reply STOP to opt out at any time; reply HELP for help.
- Cookies: manage cookies via your browser settings.
Access, Correction, and Deletion
If your personal information changes or if you would like to request access, correction, or deletion, contact us using the methods below. We will respond within a reasonable time and in accordance with applicable law.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Links to Other Websites
Our website may contain links to other sites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy statements of each site that collects personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new effective date. Your continued use of our services after changes are posted constitutes your acceptance of those changes.
Contact Us
If you have questions about this Privacy Policy or our data practices, or need help with SMS, please visit https://antiochca.heavensbest.com or contact us through the website.
$$